Recent Media Coverage of Q.A. Point-of-Care Services division of Q.A. Services,Inc.
Q.A. Services, Inc., Home Test Medical Division, Repertoire Magazine, June 1999
You can take Mike Visnich out of the distributor, but you cant
take the distributor out of Mike Visnich.
Visnich, a 22-year veteran of medical products distribution, is taking
advantage of four huge trends - miniaturization of technology, consumer activism, disease management
and the Internet - to build a distribution company that bears little resemblance to distributors of
the past.
Visnich is building his company
- Quality Assured Services, Orlando, FL - to be the
most complete home testing resource on the Internet.
Already, the suburban Orlando company is the only anticoagulation
specialty distributor in the United States, distributing
International Technidyne Corp.s ProTime® Microcoagulation
System throughout the country. And hes always
looking for the next new product.
For Visnich, looking ahead is nothing new. When he was at General Medical,
he was an alternate site crusader and created the companys VIP program, the first national
affinity program for physicians. His last title there was vice president of alternate site
marketing.
Today, the patient home testing market is as full of potential as the alternate
site was 10 or 20 years ago, he says. Technology has made it possible for patients to buy devices they
can use easily in their own homes. In addition, the continuing push to lower health care expenses and
improve disease management - perhaps best accomplished by prevention of disease - leads straight to home
testing.
ProTime® is a perfect example. Patients on blood-thinners, such as Coumadin
(warfarin), need to be tested for prothrombin time. Traditionally, that has meant monthly (or more
frequent) trips to an anticoagulation clinic or doctors office and a venous draw. But products
such as ProTime® allow them to do it in the home, with a doctors prescription.
New territory
To get the product to the point of use, Visnich acts as a traditional distributor:
Quality Assured Services receives products, stores the cuvettes in a refrigerator, then ships them out to
patients via air freight.
But beyond that, the company is treading territory seldom seen by traditional
distributors. For example, Office Manager Nancy Clubb spends most of her day compiling letters of medical
necessity and talking to insurance companies to try to get reimbursement for the device and disposables.
Its complicated work, she says, because each state has different regulations,
each employer offers different plans, and in many cases, more than one insurance company is involved in the
claims. In the end, QA is batting about .700 with insurancethat is to say, 70% of the private insurance
claims filed actually are reimbursed. (Medicare does not cover the device.)
"Not everyone is a candidate for home anticoagulation testing," says Visnich.
Patients who frequently miss their checkups, or who have had prior health problems, or who simply are too
busy for regular checkups are best suited for the procedure. But thats a case that the company must
make to insurers.
Quality Assured Services is developing a network of nurse trainers to help new
patients learn how to use the ProTime® device. Moreover, the company keeps detailed information on its
patients and products, tracking lot numbers, fielding complaints on the phone, and handling and reporting
problems quickly. "We do a lot more record-keeping and tracking than most distributors," says
Visnich. "Were on call 24 hours a day."
In addition to supplying tests to patients homes, the company also sells
CLIA-waived devices and tests to clinics and doctors. (The name of its physician sales division is Q.A.
Point-of-Care Services, and it can be accessed on the Internet at qapoint-of-care.com.) The company also
distributes the LXN Duet Glucose Management System to consumers and physicians.
Says Visnich, the physician market creates a referral base of patients who are
candidates for self-testing. In addition, the company pays finders feeds to distributors (reps or companies)
who refer patients through their doctor customers, and pledges not to market for direct physician office
sales to the referring distributors physician customers.
Dr. Sheila Dunn, a shareholder in Quality Assured Services, will host the physician
website with advice on CLIA and OSHA matters, and she will produce an e-mail newsletter on the subject.
Internet
Quality Assured Services is building an infrastructure of product support that can
put new products - particularly home testing ones - on the map, says Visnich. "We want to help new
manufacturers gain entry into the patient self-testing and physician markets by offering them help with
regulations,reimbursement, marketing and distribution," he adds.
The Internet figures to play a key role in its future. "Our strategy is to
build an audience, so that when a new product comes out, we will get traffic to our site, which will be
known for home testing," he says. (The company created a Home Test Medical division for consumer
sales on the Internet. It can be accessed at hometestmed.com.) Visnichs goal is to become nothing
less than the most complete resource for home testing and CLIA-waived testing on the Internet. Always the
distributor, he intends to distribute home testing devices and supplies that are featured on other websites
as well as his own.
The explosion of health-care-related sites on the Web offers a golden opportunity
for distributors such as Home Test Medical, he says. "Manufacturers [of home testing equipment]
dont want to deal with every company that has a website. After all, these companies arent
distributors, theyre information brokers." So, consumer requests for home testing devices would
be funneled directly to QA, not to the webmaster of the site.
"We think the home testing category can be plugged into many Internet
sites," Visnich says. Given his nature as a distributor, hes bound to find them.
(Editors Note: Mike Visnich and Dr. Sheila Dunn are co-authors of the chapter
on home testing in the soon-to-be published book Point-of-Care:
Principles, Management and Practice, edited by Gerald J. Kost, M.D., Ph.D., University
of California at Davis, McGraw-Hill. They also are working on a book that will list home test diagnostic
products and information. They will publish excerpts of the book as well as product reviews on their Internet sites.)